Privacy Policy
Back to MurudoMurudo by ForetellHQ respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We collect account and sign-in data you provide, including your email address, date of birth, optional phone number, device identifiers used for session security, and Google or Apple sign-in details if you choose those login methods. We also collect profile content such as photos, prompts, bio, interests, preferences, verification submissions, likes, matches, messages, reports, and blocks.
If you add a song to your profile, we keep the file you upload for up to a day while you choose the minute you want, then only that one-minute clip, without its title or artist, to play on your profile. Our team listens to it before it goes live, only you see the song's name, and the clip is deleted once the song comes off your profile.
Location, Notifications, and Diagnostics
With your permission, Murudo uses approximate location to improve discovery results and profile location display. We may also process push notification tokens, device and app diagnostics, and crash reports so the service remains secure and stable.
How We Use Information
We use your information to operate matching, messaging, verification, subscriptions, and boosts; personalize discovery results; send essential service notifications; investigate abuse, fraud, scams, and safety incidents; maintain account security; and comply with legal obligations.
We also study combined, anonymous totals, such as how many likes are sent, to understand and improve Murudo, and we may publish them. These totals never identify any member.
Event Group Chats
When you have a confirmed place at a Murudo Meets event, you can write in that event's group chat. Everyone else with a confirmed place sees your messages, with your name and photo. Our team can read event group chats to keep people safe and to look into reports, and each time a member of our team opens one, it is recorded.
Photo Checks
We check profile photos automatically to keep fake and copied profiles off Murudo. This includes making a face match record from a photo: a set of numbers, not a picture. When our team removes a photo as fake, we may keep a record of it for up to 12 months, including after the account is deleted, so it can be recognised if it is used again.
Sharing
We do not sell your personal data. We may share information with service providers that host data, store media, send email or push notifications, process purchases, or help us monitor app stability; with law enforcement when legally required; and with other users through the profile and messaging information you choose to share in the app.
Payments
Mobile and web purchases are processed through platform or payment partners: Paynow, Google Play, or Apple's App Store, depending on where you buy. Murudo stores subscription status and transaction or receipt references, not full card credentials.
Data Retention and Deletion
We retain data for as long as needed to operate the service, enforce safety measures, resolve disputes, and satisfy legal obligations. If you delete your account, core personal data is removed while limited audit, security, payment, or abuse-prevention records may be retained where necessary.
Your Choices
You can update profile data in the app, control privacy settings such as location and last active visibility, pause discovery, review account deletion steps at Murudo Account Deletion, and contact us regarding account access, corrections, export requests, or privacy questions.
Contact
Questions: support@foretellhq.com
Company: ForetellHQ